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Bank of Queensland login – internet banking

Bank of Queensland login – log on to internet banking


BOQ Online Financial allows you access to all of your personal and business accounts, including transaction and investment accounts, loans and overdrafts, personal credit cards, and a variety of banking services.


What is the procedure for applying for BOQ Internet Banking?

You can apply for Internet Banking Access in one of two ways:

On the telephone

Call 1300 55 72 72 (+617 3336 2420 if calling from outside Australia) to reach their Customer Contact Centre. They’re open 24 hours a day, seven days a week, and can get you set up with Internet Banking in under ten minutes.

In a nearby location

  • At any BOQ branch, you can sign up for Internet Banking.
  • You must read and agree to the Electronic Banking Terms and Conditions before using Internet Banking. When you initially log on, you will be presented with the Electronic Banking Terms and Conditions.

Key features of internet banking

Bank of Queensland FAQ

When I try to log on to Internet Banking, I get a Security Alert.

It’s critical that you read all security warnings. The alert could mean that your PC is out of date on security patches or that you’re trying to access a site that isn’t BOQ. To guarantee that you receive the most recent security fixes, keep your operating system and browser up to date.


When I try to log on to Internet Banking, I get the notice “The details entered are invalid…”

This is most likely due to an improper combination of Customer Access Number (CAN) and Password. Please double-check that you’re using the right CAN and Password and that you’re not using CAPS LOCK.

Why am I unable to use Internet Banking?

If you can’t get to the Internet Banking Log On page after clicking on the Internet Banking link on the BOQ website, one of the following issues could be the cause:

  • Your browser isn’t supported; please check the list of supported browsers and versions on the Online Banking Security page. Please make sure you’re using one of the supported browsers and that it’s up to date.


  • If you’re using a suggested browser and version, the issue could be caused by changing the browser settings from default. This can occur without your knowledge, for example, if you have recently installed new anti-virus or firewall software. In order for Internet Banking to perform properly, please restore your browser’s default settings.


If I forget my Customer Access Number (CAN), what should I do?

  • If you are a customer, please contact the Customer Contact Centre at 1300 55 72 72 for assistance. The Customer Contact Centre is open seven days a week, 24 hours a day.
  • If you’re an Authoriser, go to the branch closest to you.
  • You must contact the Customer, Authoriser, or Delegated User who set up your access if you are a Delegated User operating on behalf of the Customer.

What should I do if I forget my UserID?

  • If you’re an Authoriser, go to the branch closest to you.
  • Contact the owner of your Internet Banking Profile if you are a Delegated User.
  • Please note that not all customers using Internet Banking require a User ID. If you are an Authoriser or Delegated User on one or more accounts, you will utilize a User ID.

What is the procedure for changing my password?

When you access Internet Banking, your Password is a unique code that is used in conjunction with your Customer Access Number (CAN) and User ID (if issued) to confirm your identity.

To change your password, follow these steps:

Log in to Internet Banking, select Other Services from the top menu, and then Change Password.

  • The Password Change screen will appear.
  • Please enter your previous password.
  • Fill in the New Password you want to use.
  • Retype your new password, making sure it’s exactly the same as the one you entered in the New Password section.
  • Change the settings by clicking on them.

The following conditions must be satisfied by your new password:

  • Contains at least three numbers and is between 8 and 20 characters long.
  • include at least one uppercase and one lowercase letter character from the alphabet (i.e. A-Z, a-z)
  • If one of the following special characters is present, it may be used: %%@#$%*&!^


Log On Bank of Queensland | log on to internet banking – Bank of Queensland login 

To Log in, please input your Customer Access Number (CAN), User ID (if issued), and password.

  • Go to their website
  • Input your Customer Access number
  • Enter your User ID
  • Enter your Password
  • Click on “Log on”



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