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Best help desk software – software

Best help desk software: Best free help desk software review – help desk software

 

Larges scale companies and small-scale businesses get connected to their client or members through communication and the organization ensures they handle the request of their clients properly.

Things get easy with technology rather than face to face conversation, companies use helpdesk software to interact with their member who is in long-distance or close distance, the help desk software is really fast and safe, it’s monitored by the companies who you are making inquires from, their customer care service handles the help desk system and gives you full and proper attention or information you want to know more about their products. Information can be sent through a lots channel for inquiries and can be used as help desk software, such as email, phone, or social media.

Organize your members through proper attention and set up a help desk platform to attend to their needs. Customer care service uses the help desk information to assist in the procedure of rendering analytics to customers all over communication channels. Below will be discussed the best help desk software that you can use when you want to interact with your clients.

 

Best help desk software

Re:amaze

Re:amaze best help desk software operate in helping you send messages, it is well designed for websites, stores, and apps. Many business entrepreneurs rely on Re:amaze for its support of live chat, social media, email, FAQ knowledge bases, and, mobile SMS/MMS, VOIP.

How much does Re: amaze cost?

Re:amaze cost $29 per month, and they are other costs on re:amaze you can check to know what you are paying for on re: amaze.

Basic
$29 per agent / month
Re:amaze Basic includes everything you need to grow your customer service team and culture.
  • Unlimited Email Inboxes
  • Social Media Integration
  • Basic Reporting and Analytics
  • Public and Internal FAQs
  • Workflow Automation
  • Live Chat
  • Chatbots
  • Cues (Automated Proactive Messages)
  • 1000 Free Push Notifications Per Month
  • Contact Forms
  • Trainable Customer Intents (Machine Learning & AI)
Re:amaze Pro
$49 per agent/month
Re:amaze Pro includes more features to help you expand your customer service capacity and includes all features in Basic.
  • All of the features in Basic
  • Manage Multiple Brands/Stores in one Account
  • Live View of Site Visitors
  • Advanced Reporting
  • Custom Hosted Domain
  • Customizable Email Templates
  • 1,000 Free Push Notifications Per Month
  • SMS Integrations
  • VOIP Integrations
Plus
$69 per agent/month
Re:amaze Plus is perfect for larger teams and includes more collaboration and branding features to help take your customer service to the next level.
  • All of the features in Basic and Pro
  • Peek (Live Screensharing)
  • Staff Performance Reporting
  • Customizable Staff Roles
  • Staff Shifts
  • Staff Vacation Days
  • Optional Classic Live Chat Mode
  • Customer Satisfaction Surveys
  • SAML/SSO
  • FAQ Article Edit History
Starter
$59 flat rate
Re:amaze Starter is designed for businesses that are just starting out and need the flexibility of having unlimited agents but don’t yet receive enough customer service volume.
  • All of the features in Basic
  • Unlimited Team Members
  • Up to 500 Active Conversations Per Month
  • Customizable Feature Set From Basic, Pro, or Plus
Enterprise
Starting at $899
Designed for enterprise businesses with custom needs. These plans are based on Basic, Pro, and Plus features but you can customize based on your own needs.
  • White-Glove Service
  • Priority Training and Support
  • Dedicate Customer Experience Manager
  • Customizable Conversation (Ticket) Volume-Based Pricing

 

 

Features of Re: amaze help desk software

– Its offer associated cooperations with a lot of well-known 3rd party apps including, Shopify, BigCommerce, Stripe, Slack, Google Analytics, Google Tag Manager, Google suite, MailChimp, Klaviyo, ShipStation, and lots more.
– Re: amaze helps users to send customer satisfaction surveys, send automatic messages online to customers, live dashboard, chatbots to ensure they give proper feedback gathered.
– You can use Re: amaze help desk software single account to secure business customer service or stores including multi-brand features.

 

 

Kustomer

Kustomer best help desk software is a good design for securing standard support volume through rearranging the customer service experience so far. They as well find solutions to your entire digital channels through automating from the range of 40$ of interaction through self-service, they resolute contact first with intelligent routing, and drive different methods of channels experiences with customers and agents. Kustomer platform reduces costs through becoming a single record of truth, securing and studying data to drive easy procedure that scales entrepreneur.

 

How much does Kustomer cost?

Kustomer costs $89 per month, and they are other costs on kustomer you can check to know what you are paying for on kustomer.

 

Enterprise
$89per month, per user
Track, prioritize, and engage with customers on every channel.
  • Email, Chat, SMS, Social, WhatsApp, Self-service
  • Voice Provider Integrations
  • Proactive Service
  • Actionable Integrations
  • Business Process Automation via our Workflow Engine
  • Standard and Custom Reporting
  • Multilingual Support
  • Kustomer IQ Lite
  • Satisfaction Measurement and reporting
Ultimate
$139per month, per user
Manage high engagement traffic, collaboration, single sign-on, and sandbox access.
  • Everything in an enterprise, plus…
  • Enhanced Routing
  • Real-time Dashboards
  • Live Agent Auditing
  • Unlimited Collaboration Users
  • Sandbox Access
  • Extended API Rate Limit
  • SAML Single Sign-On

 

Features of kustomer

– It access user role and management help desk
– Ticket collaboration.
– Social media integration.
– Its user friendly.
– Kustomer helps to generate reports to perform analysis of projects, which is helpful for planning new projects.
– It’s easy to sync, share and collaborate on documents.

 

Teamsupport

Teamsupport best help desk software is built specifically for B2B technology-enabled companies between the computer software, information technology services, hardware, and telecom industries. They help to resolve problems and cooperate with teams and establish them around the whole B2B customer, Teamsupport help to solve advanced clients’ needs and boost successful client associations.

How much does Teamsupport cost?

Teamsupport costs $50 per month, and they are other costs on Teamsupport you can check to know what you are paying for on Teamsupoort.

Support Desk
$50/agent/month billed annually
Designed for end-user customer support or external help desk operations. Easily assign, track, and manage customer support requests.
  • Email Integration
  • Ticket Automation
  • Fully Customizable
  • 100s of Standard Reports + Custom Reports
  • Best-in-class SLA management
  • Screen and Video Recording
Enterprise
$69/agent/month billed annually
Designed for software and technology companies. Track support issues, product bugs, defects, and feature enhancements.
  • Everything in Support Desk plus…
  • Fully Customizable
  • Enhanced Visual Chat
  • Task Management
  • Products & Versions
  • Multi-brand
Private Cloud
CustomContact Us for Pricing
Get the best of both worlds! Exclusive to TeamSupport, Private Cloud provides a completely private SaaS offering for your company. Perfect for GDPR and HIPAA compliance. Automated updates, complete security. Our private cloud hosting option is tailor-made for you and includes:
  • Your Own Private Cloud with the highest level of security and none of the hassles of installed systems
  • Dedicated Support to meet your and your customers’ needs
  • Global Hosting Options with your choice of data center locations to satisfy regional security and performance requirements
  • Customized Set-Up to expedite user adoption and increase customer satisfaction

 

Teamsupport features

– Live chat support
– User friendly
– Ticket collaboration
– Easy to customize
– Easy to setup

 

 

LiveChat

It’s designed and created for customer service and is highly recommended, it’s used in over 150 countries and over 31,000 companies, Livechat help desk software includes small, medium, and enterprise size businesses.

How much does Livechat cost?

Livechat costs $16 per month, and they are other costs on Livechat you can check to know what you are paying for on Livechat.

 

$16per agent / month
When you just set up your small office/home office.
  • 60-day chat history
  • Basic chat customization
  • Ticketing system
  • Data security
Team
$33per agent / month
Great choice for full-time support team.
  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Basic reporting
  • Agent groups
  • Branding support
Business
$50per agent/ month
Perfect for customer service departments.
  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Branding support
  • Staffing prediction
  • Work scheduler
Enterprise
Custom per agent/month
For Fortune 500 companies
  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Branding support
  • Staffing prediction
  • Work scheduler
  • Dedicated account manager
  • Product training

 

Features of LiveChat

– Chat Customization
– C0-browsing
– Notification
– Easy to setup
– Ease to use

 

 

 

Helpwise

Helpwise best help desk software renders multiple channels and team inboxes for them including email, SMS, WhatsApp, Facebook, Twitter, and Live chat. They render other features apart from shared team inboxes like chat widgets on the website. Helpwise render give full context and details about your client that you are making concersation with. Chat with other colleagues with helpwise, assign the conversation to other teams by rules or manually.

 

How much does Helpwise cost?

Helpwise costs $12 per month, and they are other costs on Teamsupport you can check to know what you are paying for on Helpwise.

Standard
$12.001 Users Per Month
  • 5 Shared Inboxes (Email Only)
  • 1 Personal email inbox/user
  • 15 Automation Rules
  • 10 Saved Replies
  • Standard Integrations
  • Auto Assignment (Rule-Based)
  • 1 Hosted Help Center
  • Basic Analytics
  • API & Webhooks
  • Email Support
  • Up to 10 team members
Premium

$20.001 Users Per Month

  • All Standard Features +
  • 10 Shared Inboxes (Email, SMS, WhatsApp, Live Chat & Social Media)
  • Live Chat Widget
  • 25 Automation Rules
  • Unlimited Saved Replies
  • Auto Assignment (Load Balancing)
  • Premium Integrations
  • Advanced Analytics
  • Chat + Email Support
  • Interact ( Chatbot, Engage)
Advanced

$40.001 Users Per Month

  • All Premium Features +
  • Unlimited Shared Inboxes (Email, SMS, WhatsApp, Live Chat & Social*)
  • Unlimited Automation Rules
  • Auto Assignment (Load Balancing)
  • Unlimited SLA Rules
  • Priority Support
  • Dedicated Account Manager
Enterprise

Contact Us

Helpwise for more information
(Minimum 100 Users)
  • All Advanced Features +
  • Unlimited Shared Inboxes
  • Unlimited Automation Rules
  • Custom Integrations
  • Team Onboarding & Training
  • SSO/SAML & Audit Logs
  • Dedicated Account Manager

 

Features of Helpwise

– Templates
– Email tracking
– Performance tracking
– Notes
– Easy to use
– Easy setup

 

WixAnswers.com

WixAnswers.com has combined tools and supports channels in a unique solution, allowing support teams to operate more frequently and creating high term client relationships. They as well created to help in supporting WixAnswers.com and find solutions to support challenges at scale. WixAnswers.com helps to solve challenges, deliver a great experience and give solutions to modern support and trusted with high brands including Getty Images, Rakuten Viber, and MyHeritage.

 

How much does WixAnswers.com cost?

WixAnswers.com cost $24 per month, and they are other costs on WixAnswers.com you can check to know what you are paying for on WixAnswers.com.

Self-Service
$24per agent / month
Let customers, agents, and teams find answers with one knowledge hub.
  • Fully customizable help center
  • Intuitive creation of articles and FAQs
  • 
Content collaboration and task management on articles
  • 
Side by side translation
  • Out-of-the-box SEO
  • 
Built-in search
  • 
Contextual help widgets
  • 
Insights to optimize the knowledge base
Multi-Channel
$60per agent / month
Ticketing plus self-service for a smooth support experience: a ticketing system, knowledge management, live chat
  • Customer support via email, web forms, Facebook, and chat
  • Fully customizable help center
  • Intuitive creation of articles and FAQs
  • Content collaboration and task management on articles
  • Side by side translation for articles
  • A single timeline view for all interactions, alongside customer history and data panel
  • Automatic actions and real-time triggers
  • Unlimited labels and queues for workflow optimizations
  • Actionable data
  • Contextual help widgets
Unlimited
$80per agent/month (calls are charged per minute, pay as you go)
Unified solution with all channels in one platform: call center, ticketing system, knowledge management, and live chat
  • Knowledge base, calls, tickets, and chat visible and manageable in one tab
  • Fully customizable help center
  • Intuitive creation of articles and FAQs
  • Content collaboration and task management on articles
  • Side by side translation for articles
  • Calls dashboard to track and monitor the workload
  • A single timeline view for all interactions, alongside customer history and data panel
  • Automatic actions and real-time triggers
  • Unlimited labels and queues for workflow optimizations
  • Internal notes, task management & escalation processes
  • Help widgets to support any communication funnel
  • Actionable data on the full platform
Call Center
$56per agent/month (calls are charged per minute, pay as you go)
Go personal with fully integrated phone support: call center, ticketing system, live chat
  • Inbound, outbound, callback
  • Custom IVR flows
  • Call routing based on queues
  • Real-time dashboard
  • Call monitoring and recording
  • Every call creates a ticket

 

Features of WixAnswers.com

– Ticket creation user experience
– Easy to use
– Easy setup
– User friendly
– Customer/Contact Database.

 

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Vincent
Vincent
Techboardz is an entrepreneur and has a passion for article writing, he is an article writer and editor, he has full zeal to write
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