Best help desk software: Best free help desk software review – help desk software
Larges scale companies and small-scale businesses get connected to their client or members through communication and the organization ensures they handle the request of their clients properly.
Things get easy with technology rather than face to face conversation, companies use helpdesk software to interact with their member who is in long-distance or close distance, the help desk software is really fast and safe, it’s monitored by the companies who you are making inquires from, their customer care service handles the help desk system and gives you full and proper attention or information you want to know more about their products. Information can be sent through a lots channel for inquiries and can be used as help desk software, such as email, phone, or social media.
Organize your members through proper attention and set up a help desk platform to attend to their needs. Customer care service uses the help desk information to assist in the procedure of rendering analytics to customers all over communication channels. Below will be discussed the best help desk software that you can use when you want to interact with your clients.
Best help desk software
Re:amaze
Re:amaze best help desk software operate in helping you send messages, it is well designed for websites, stores, and apps. Many business entrepreneurs rely on Re:amaze for its support of live chat, social media, email, FAQ knowledge bases, and, mobile SMS/MMS, VOIP.
How much does Re: amaze cost?
Re:amaze cost $29 per month, and they are other costs on re:amaze you can check to know what you are paying for on re: amaze.
| Basic |
$29 per agent / month
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Re:amaze Basic includes everything you need to grow your customer service team and culture.
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| Re:amaze Pro |
$49 per agent/month
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Re:amaze Pro includes more features to help you expand your customer service capacity and includes all features in Basic.
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| Plus |
$69 per agent/month
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Re:amaze Plus is perfect for larger teams and includes more collaboration and branding features to help take your customer service to the next level.
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| Starter |
$59 flat rate
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Re:amaze Starter is designed for businesses that are just starting out and need the flexibility of having unlimited agents but don’t yet receive enough customer service volume.
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| Enterprise |
Starting at $899
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Designed for enterprise businesses with custom needs. These plans are based on Basic, Pro, and Plus features but you can customize based on your own needs.
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Features of Re: amaze help desk software
– Its offer associated cooperations with a lot of well-known 3rd party apps including, Shopify, BigCommerce, Stripe, Slack, Google Analytics, Google Tag Manager, Google suite, MailChimp, Klaviyo, ShipStation, and lots more.
– Re: amaze helps users to send customer satisfaction surveys, send automatic messages online to customers, live dashboard, chatbots to ensure they give proper feedback gathered.
– You can use Re: amaze help desk software single account to secure business customer service or stores including multi-brand features.
Kustomer
Kustomer best help desk software is a good design for securing standard support volume through rearranging the customer service experience so far. They as well find solutions to your entire digital channels through automating from the range of 40$ of interaction through self-service, they resolute contact first with intelligent routing, and drive different methods of channels experiences with customers and agents. Kustomer platform reduces costs through becoming a single record of truth, securing and studying data to drive easy procedure that scales entrepreneur.
How much does Kustomer cost?
Kustomer costs $89 per month, and they are other costs on kustomer you can check to know what you are paying for on kustomer.
| Enterprise |
$89per month, per user
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Track, prioritize, and engage with customers on every channel.
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| Ultimate |
$139per month, per user
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Manage high engagement traffic, collaboration, single sign-on, and sandbox access.
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Features of kustomer
– It access user role and management help desk
– Ticket collaboration.
– Social media integration.
– Its user friendly.
– Kustomer helps to generate reports to perform analysis of projects, which is helpful for planning new projects.
– It’s easy to sync, share and collaborate on documents.
Teamsupport
Teamsupport best help desk software is built specifically for B2B technology-enabled companies between the computer software, information technology services, hardware, and telecom industries. They help to resolve problems and cooperate with teams and establish them around the whole B2B customer, Teamsupport help to solve advanced clients’ needs and boost successful client associations.
How much does Teamsupport cost?
Teamsupport costs $50 per month, and they are other costs on Teamsupport you can check to know what you are paying for on Teamsupoort.
| Support Desk |
$50/agent/month billed annually
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Designed for end-user customer support or external help desk operations. Easily assign, track, and manage customer support requests.
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| Enterprise |
$69/agent/month billed annually
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Designed for software and technology companies. Track support issues, product bugs, defects, and feature enhancements.
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| Private Cloud |
CustomContact Us for Pricing
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Get the best of both worlds! Exclusive to TeamSupport, Private Cloud provides a completely private SaaS offering for your company. Perfect for GDPR and HIPAA compliance. Automated updates, complete security. Our private cloud hosting option is tailor-made for you and includes:
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Teamsupport features
– Live chat support
– User friendly
– Ticket collaboration
– Easy to customize
– Easy to setup
LiveChat
It’s designed and created for customer service and is highly recommended, it’s used in over 150 countries and over 31,000 companies, Livechat help desk software includes small, medium, and enterprise size businesses.
How much does Livechat cost?
Livechat costs $16 per month, and they are other costs on Livechat you can check to know what you are paying for on Livechat.
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$16per agent / month
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When you just set up your small office/home office.
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| Team |
$33per agent / month
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Great choice for full-time support team.
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| Business |
$50per agent/ month
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Perfect for customer service departments.
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| Enterprise |
Custom per agent/month
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For Fortune 500 companies
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Features of LiveChat
– Chat Customization
– C0-browsing
– Notification
– Easy to setup
– Ease to use
Helpwise
Helpwise best help desk software renders multiple channels and team inboxes for them including email, SMS, WhatsApp, Facebook, Twitter, and Live chat. They render other features apart from shared team inboxes like chat widgets on the website. Helpwise render give full context and details about your client that you are making concersation with. Chat with other colleagues with helpwise, assign the conversation to other teams by rules or manually.
How much does Helpwise cost?
Helpwise costs $12 per month, and they are other costs on Teamsupport you can check to know what you are paying for on Helpwise.
| Standard |
$12.001 Users Per Month
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| Premium |
$20.001 Users Per Month |
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| Advanced |
$40.001 Users Per Month |
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| Enterprise |
(Minimum 100 Users)
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Features of Helpwise
– Templates
– Email tracking
– Performance tracking
– Notes
– Easy to use
– Easy setup
WixAnswers.com
WixAnswers.com has combined tools and supports channels in a unique solution, allowing support teams to operate more frequently and creating high term client relationships. They as well created to help in supporting WixAnswers.com and find solutions to support challenges at scale. WixAnswers.com helps to solve challenges, deliver a great experience and give solutions to modern support and trusted with high brands including Getty Images, Rakuten Viber, and MyHeritage.
How much does WixAnswers.com cost?
WixAnswers.com cost $24 per month, and they are other costs on WixAnswers.com you can check to know what you are paying for on WixAnswers.com.
| Self-Service |
$24per agent / month
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Let customers, agents, and teams find answers with one knowledge hub.
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| Multi-Channel |
$60per agent / month
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Ticketing plus self-service for a smooth support experience: a ticketing system, knowledge management, live chat
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| Unlimited |
$80per agent/month (calls are charged per minute, pay as you go)
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Unified solution with all channels in one platform: call center, ticketing system, knowledge management, and live chat
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| Call Center |
$56per agent/month (calls are charged per minute, pay as you go)
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Go personal with fully integrated phone support: call center, ticketing system, live chat
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Features of WixAnswers.com
– Ticket creation user experience
– Easy to use
– Easy setup
– User friendly
– Customer/Contact Database.
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